We're here to help
For any questions, issues, or feedback about My Energy AI, please email us at support@myenergyai.co.uk
We aim to respond within 24-48 hours.
Tap the camera icon on the home screen, point your camera at the appliance's label or the appliance itself, and take a photo. Our AI will identify it and estimate its energy usage.
Our estimates are based on typical usage patterns and UK energy rates. Actual consumption may vary depending on your specific usage habits and appliance condition.
Go to Settings in the app and tap "Delete Account". This will permanently remove all your data. You can also request deletion by emailing us.
Yes. We use Firebase for secure authentication and data storage. All data is encrypted in transit. See our Privacy Policy for details.
Found a bug? Please email us with details about what happened, what you expected to happen, and your device/OS version. Screenshots are helpful!
Have an idea to improve My Energy AI? We'd love to hear it. Send your suggestions to support@myenergyai.co.uk